The developer of Coreprint web-to-print technologiy took on Tom Parkes as sales co-ordinator reporting to e-commerce director Kelvin Bell. Customer support executive Tim Newman reports to Steve Faulkner, recently promoted from account manager to support manager.
“Our growth has been 40% in profits and staff numbers in the last year,” said marketing manager Emma Mortiboy. “Our USP is client support; we develop everything in the UK and need to ensure we have the right people to help clients. If profits grow, the team grows.”
She said the 15-staff company may take on another four staff, while another office move “was on the cards”. Vpress relocated within Cheltenham only last year and may need more space for training and support, said Mortiboy, “we will see how things pan out in the summer”.
Faulkner said: “As support manager I will be heading up the recently restructured support team, ensuring a quick and efficient response to existing and potential clients. Mostly the support team will deal with the more technical aspects of the system and enquiries of a more technical nature.”
Bell said Parkes, who has a sales background, would be seen out and about at events and exhibitions across the country. Newman is experienced in software and working with help-desk teams and clued up on technology issues.
Privately owned Vpress has developed Coreprint for over a decade and offers in-house programming, project management, and support services. Coreprint helps online procurement of print or non-print related products involving personalisation, direct mail, QR triggers and merchandising.